PRIVACY

 

INTRODUCTION

Country Craftwork is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

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INFORMATION WE COLLECT

When you contact us, place an order, request a custom piece, or subscribe to updates, we may collect information including:

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• Name

• Email address

• Telephone number

• Delivery and billing address

• Order details

• Any information you provide through contact forms or correspondence

 

We may also collect basic website usage information through cookies and analytics tools.

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HOW WE USE YOUR INFORMATION

We use your information to:

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• Process and fulfil orders

• Respond to enquiries

• Provide customer support

• Create and deliver bespoke products

• Improve our website and services

• Meet legal and accounting obligations

 

We will only use your information where we have a lawful basis to do so.

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SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information. Your information may be shared with trusted third parties where necessary to operate our business, including:

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• Payment providers

• Delivery and courier services

• Website hosting and technical service providers

 

These organisations are only given the information required to perform their services.

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DATA SECURITY

We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, or loss. However, no method of online transmission or storage can be guaranteed to be completely secure.

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COOKIES

Our website may use cookies to improve functionality, analyse website traffic, and enhance your browsing experience. You can control or disable cookies through your browser settings.

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YOUR RIGHTS

You have the right to:

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• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Object to certain uses of your information

• Withdraw consent where processing is based on consent

 

To exercise any of these rights, please contact us using the details provided on our Contact page.

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RETENTION OF INFORMATION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and tax requirements.

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CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page.

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CONTACT US

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Country Craftwork using the information provided on our Contact page.